About me.

• Mapped the existing quoting workflow across WhatsApp, email, spreadsheets, Trello, physical documents and workshop conversations.
• Identified bottlenecks caused by undocumented criteria, scattered information and constant validation dependencies.
• Designed and iterated an internal quoting system using Google Sheets, Apps Script and AI-assisted workflows.
• Structured categories, price ranges, labor units, placement criteria and reusable estimating rules.
• Connected Product Design, Service Design and operational thinking in a physical-business environment.
• Improved the documentation of suppliers, materials, decisions and quoting criteria.
• Defined a progressive roadmap from a quick-estimate MVP toward a broader project and approval system.
• Documented the work as an evolving Product Design case study.

Tools Figma · Claude · ChatGPT · Codex · VS Code

• Designed and maintained the company website in WordPress.
• Developed user flows and wireframes for the digital experience.
• Conducted usability testing and user interviews.
• Studied the needs and barriers of rural users in relation to technology.
• Supported the implementation and operation of online courses.
• Helped manage enrollment, student support and technical issues related to the courses.
• Created and maintained digital content across the website and social channels.
• Analyzed competitors and opportunities for improving the service.
• Worked on the redesign of the e-learning experience through UX Research.
• Used AI-assisted synthesis as part of the research process, with human review and validation.
• Explored how connectivity, trust and digital confidence affect adoption among rural users.
• Contributed to the final degree project focused on the redesign of an e-learning platform for livestock traceability (not sole authorship — a collaborative thesis project).

Tools WordPress · Figma · ChatGPT

• Managed multiple digital projects, including Portal Ceibal, transparency initiatives and mailing systems.
• Developed and maintained project plans, timelines and roadmaps.
• Coordinated cross-functional teams in agile environments using Scrum and Kanban.
• Worked with internal stakeholders and external vendors.
• Prioritized high-volume tasks and competing project demands.
• Supported iterative development and continuous improvement.
• Conducted risk assessment and followed corrective actions.
• Communicated project progress with stakeholders.
• Helped improve workflows and operational coordination.

Tools Redmine · Trello · Miro